FAQ

WHAT ARE YOUR STORE HOURS?
Monday – Friday: 9:00am-5:00pm
Saturday: By Appointment Only
Sunday: Closed

WHERE IS FLEXX PRODUCTIONS LOCATED?
We are located at 1833 East Harmony Road Unit 19 in Fort Collins, Colorado. Contact us for specific directions.

WHAT ARE YOUR TERMS AND CONDITIONS?
Please contact your event specialist for a current copy of our Terms and Conditions.

HOW FAR IN ADVANCE DO I NEED TO BOOK?
The sooner, the better. This helps ensure the availability of your rentals. Once the rentals are reserved for your event, party or wedding, you are guaranteed that equipment. Orders may be changed up to two weeks (ten business days) before your event. Orders that need to be changed after this deadline could be subject to a stocking/restocking fee. Contact us for more information or to discuss your booking details.

CAN I MAKE ADJUSTMENTS TO MY RESERVATION ONCE PRODUCT IS BOOKED?
Yes! We understand how guest counts can fluctuate and that event needs may change. We are able to make small item rental changes to your order up to two weeks (ten business days) out from your delivery or will call pickup date. Additions made to orders within that time period are subject to product availability, and reduced quantities or removed items are subject to cancellation fees.

DO YOU DONATE PARTY RENTALS, TENT RENTALS, OR EVENT RENTALS TO NON-PROFITS?
Yes we do! To apply for a donation please click here to download a donation request form.

WHAT IS THE DAMAGE WAIVER?
FLEXX Productions offers an optional damage waiver which covers replacement costs. The damage waiver is 10% of the rental cost total. By paying this, you are covering any accidental damage that may occur to a rental item while it is in your possession. Examples include: broken glassware, chipped china, or a tear or stain in a linen. However, any damage due to negligence is not covered by damage waiver. This would include wax burn holes in a linen, wind damage to umbrellas left up in a storm, or torn tent canvas due to not removing built up snow/water over an event. The purpose of the damage waiver is to protect the client from accidents or unforeseen circumstances. You may choose to decline the damage waiver and assume all responsibility for rental equipment and be billed out accordingly for any damages incurred during the rental period. Current replacement rates and charges can be obtained from your event specialist. To opt out of the damage waiver, we request documentation of the following: 1) Signed copy of our Damage Waiver Release Form provided by FLEXX Productions management, 2) A copy of your organization’s certificate of liability insurance (COI) with coverage up to $1 million, and 3) Name on the reservation must match the name on the COI.

EVENT EMERGENCY INFO
If you discover a missing or damaged rental item, notify us immediately. We will note it on your contract. Lessee is responsible for equipment from the time rented to time returned. All equipment should be stored in a protected area. We do charge for missing, broken, damaged and stolen items. If you have a problem with the equipment, please call us. Our emergency number is 970-631-8170.


For further information on how to reserve product, please refer to our How It Works page here.