FAQ

What are your terms and conditions?
Please contact your Event Specialist for a current copy of our Terms and Conditions.

What are your Store Hours?
Monday – Friday 9:00am-5:00pm

Saturday 9:00am-12:00pm (for customer pick-up and returns)

Where is FLEXX Productions located?
We are located at 1833 East Harmony Road Unit 19 in Fort Collins, Colorado. Contact us for specific directions.

How far in advance do I need to book?
The sooner, the better. This helps ensure the availability of your rentals. Once the rentals are reserved for your event, party or wedding, you are guaranteed that equipment. Orders may be changed up to 10 days before your event. Orders that need to be changed after the 10 day deadline could be subject to a stocking/re-stocking fee. Contact us for more information or to discuss your booking details.

Will you deliver to my area? Is there a fee?
We will deliver anywhere in the Colorado, Wyoming, Nebraska and Utah area for a delivery fee. Delivery charges are based on mileage. Please contact us for specific rates.

What are the payment/deposit procedures?
A Visa or MasterCard is always taken at the time the order is placed, for security purposes, but you do not have to use that as the method of payment. We also accept cash and check. A 35% deposit is required at the time the order is placed. Please see our cancelation policy for further details regarding deposit. The remainder of the payment is due the day the equipment is delivered.

What is the Damage Waiver?
Damage Waiver terms are listed within each contract. Please contact your Event Specialist with any questions.

What are your order changes/cancellations procedures?
It is not unusual for guest counts to change as the event, party or wedding date approaches. We encourage you to make a “best guess” estimate when placing your original rental reservation and make adjustments as you become aware of the needs. Cancelations made after the delivery of your rentals, installation of tents, or dance floors, or pick up of your rentals at our showroom, will forfeit all payments. A 35% cancellation charge will apply to all items (excluding: tenting and tent décor) if cancelled less than 15 days before the date of delivery or customer pickup. A 100% cancellation charge will apply if items are cancelled less than 5 days from the date of delivery or customer pickup. A 50% cancellation charge will apply to all tenting and tent décor if cancelled within 60-31 days from the date of delivery or customer pickup. A 100% cancellation charge will apply to all tenting and tent décor, if cancelled within 30 days of the date of delivery or customer pickup

Do you donate party rentals, tent rentals, or event rentals to non-profits?
Yes we do! To apply for a donation please click here to download a donation request form.

Emergency Info:
If you discover a missing or damaged rental item, notify us immediately. We will note it on your contract. Lessee is responsible for equipment from the time rented to time returned. All equipment should be stored in a protected area. We do charge for missing, broken, damaged and stolen items. If you have a problem with the equipment, please call us. Our emergency number is (970) 631-8170.